How to Prescribe
Simple prescribing with CRENESSITY
Easily prescribe CRENESSITY however you prefer: through the CRENESSITY enrollment form, ePrescribing, calling, or faxing. PANTHERx Rare is the exclusive specialty pharmacy that distributes CRENESSITY.
Click Here for PANTHERx's Contact InformationPatient access starts with the right information when prescribing
See why Neurocrine Access Support partners exclusively with PANTHERx and learn what information helps keep the prescription process moving. This video includes details about what you may need to include for a complete prescription and prior authorization submission to help streamline fulfillment.
To keep the process moving, it's important to send all relevant clinical and insurance information to PANTHERx alongside the prescription.
Download a helpful brochure with details about the prior authorization and appeals process for CRENESSITY, including a list of information to include on your submissions.
Getting started: Prescribing CRENESSITY for your patients
STEP 1: Streamlined, simple prescribing options
For the most streamlined prescription experience, submit a completed CRENESSITY enrollment form to PANTHERx. You can also prescribe CRENESSITY through other methods, including ePrescribing, faxing (1-855-606-7288), or calling (1-855-CRNSITY 276-7489).
For the most efficient access to treatment for your patients, be sure to submit clinical documentation, including 6–12 months of clinical notes, recent lab values, treatment history, and diagnosis, along with the prescription. Regardless of how you prescribe, a Care Coordinator will work with you and your office to follow-up on any information that is still needed.
You and your office can also call Neurocrine Access Support with questions about prescribing or for guidance along the way.
Call 1-855-CRNSITY (276-7489) 8 am to 8 pm ET, Monday through Friday
STEP 2: Dedicated Care Coordinator outreach to your patients
Once PANTHERx receives a prescription, a dedicated Care Coordinator from Neurocrine Access Support will contact your patient to align on next steps for receiving their CRENESSITY prescription.
Remind patients to expect a call and to save the Neurocrine Access Support phone number so that they don't miss important information about their prescription.
If the Care Coordinator is unable to reach your patient by phone, the pharmacy won't be able to fill your patient's medication, which could delay your patient from starting therapy.
STEP 3: Help with benefit verification and prior authorizations
After the initial intake is finished, your dedicated Care Coordinator will continue to help your patients, you, and your office.
Support for your office:
Verifies your patient's insurance coverage
Navigates insurance plan requirements
Collects necessary clinical information about your patient from you or your office
Provides hands-on prior authorization support to prepare for your submission to the plan
Assists with appeals if needed (Note: make sure to share any denial letters for CRENESSITY with the Care Coordinator)
Support for your patients:
Identifies appropriate financial support options for eligible patients
Offers guidance to help them understand their coverage and next steps
Helps them get started on treatment with CRENESSITY
Connects them to a PANTHERx pharmacist trained in classic CAH for clinical support
Neurocrine Regional Patient Access Managers (RPAMs) can also help you and your office work through more complicated insurance coverage requirements. Visit the page for more information. Benefit Verification page for more information.
STEP 4: Prescription is fulfilled and shipped directly to your patient
The Care Coordinator will work with PANTHERx, who handles fulfillment, to schedule fast shipping of the prescription to your patient's door, at home, or wherever they may need it delivered. Your patient or their caregiver will need to provide a signature upon delivery of CRENESSITY. If your patient chooses to opt in to program communications, a Welcome Kit with helpful information and resources will accompany the first prescription.
Since this may be your patient's first experience with a specialty pharmacy, it can be helpful to let them know what to expect the delivery process. The Care Coordinator can also help answer any questions about delivery.